1. Definitions

For the purpose of these Terms & Conditions:

• Company refers to Mohonananda Rice Mill Private Limited.
• Website refers to the official website of Mohonananda Rice Mill Private Limited.
• User refers to any individual who visits, browses, or uses the website.
• Customer refers to a User who places an order through the website.
• Products refer to the rice and other food products offered for sale on the website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You also confirm that you are legally capable of entering into a binding contract under applicable laws.

3. Acceptance of Orders

• Placing an order on our website constitutes an offer to purchase our products. All orders are subject to acceptance and availability.
• We reserve the right to accept, reject, or cancel any order at our sole discretion, including but not limited to cases involving pricing errors, product unavailability, suspected fraudulent transactions, or inaccurate customer information.

4. Product Information

• We make every effort to ensure that product descriptions, images, specifications, pricing, and other information displayed on the website are accurate. However, errors or omissions may occasionally occur.
• Product images are provided for illustrative purposes only. The actual product or packaging may vary slightly depending on production batches or packaging updates.

5. Pricing

• All prices displayed on the website are in Indian Rupees (INR).
• Prices are subject to change without prior notice. Applicable taxes, shipping charges, and other fees, if any, will be displayed during the checkout process before payment is completed.

6. Payment

• We offer secure payment options through authorised payment gateways.
• Orders will be processed only after successful payment confirmation, except when Cash on Delivery (COD) is selected.
• The Company shall not be responsible for payment failures or delays caused by banks, payment gateways, or other third-party service providers.

7. Shipping & Delivery

• We strive to process and dispatch orders within the estimated timelines mentioned on the website. However, delivery timelines are estimates only and may vary due to factors beyond our control.
• Customers are responsible for providing complete and accurate delivery information. The Company shall not be liable for delays or failed deliveries resulting from incorrect or incomplete address details.
• For detailed information, please refer to our Shipping Policy (if applicable).

8. Cancellation, Returns & Refunds

Order cancellations, returns, replacements, and refunds are governed by our dedicated policy pages. Before placing an order, customers are requested to review our:

• Cancellation & Refund Policy
• Return & Refund Policy

These policies form an integral part of these Terms & Conditions.

9. Promotional Offers & Coupons

From time to time, the Company may offer promotional discounts, coupon codes, or special offers. Such offers:

• Are valid only during the specified promotional period.
• Cannot be exchanged for cash.
• Cannot be combined with other offers unless expressly stated.
• May be modified, suspended, or withdrawn at the sole discretion of the Company without prior notice.

10. User Responsibilities

By using this website, you agree to:

• Provide true, accurate, and complete information.
• Maintain the confidentiality of your account credentials.
• Use the website only for lawful purposes.
• Not attempt to disrupt, damage, or interfere with the website or its security.
• Not upload or transmit harmful software, viruses, or malicious code.
• Not misuse or reproduce website content without permission.

11. Intellectual Property

• All content available on this website, including but not limited to text, graphics, logos, photographs, product descriptions, images, videos, trademarks, designs, icons, and website layout, is the property of Mohonananda Rice Mill Private Limited or its licensors and is protected by applicable intellectual property laws.
• No part of this website may be copied, reproduced, modified, published, distributed, or commercially exploited without prior written permission from the Company.

12. Third-Party Links

• This website may contain links to third-party websites for your convenience. Such links do not imply endorsement by the Company.
• We are not responsible for the content, products, services, or privacy practices of third-party websites.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Mohonananda Rice Mill Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising out of:

• Use or inability to use the website.
• Errors or inaccuracies in website content.
• Temporary interruption or unavailability of the website.
• Delays in delivery caused by circumstances beyond our reasonable control.
• Technical issues or system failures.

14. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, remember user preferences, and enhance your browsing experience.

By continuing to use this website, you consent to our use of cookies. You may disable cookies through your browser settings; however, certain website features may not function properly. For more information, please refer to our Privacy Policy.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

16. Changes to These Terms

• The Company reserves the right to modify or update these Terms & Conditions at any time without prior notice.
• Any changes will become effective immediately upon being published on this website. Continued use of the website after such changes constitutes your acceptance of the revised Terms & Conditions.

17. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
• Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the Company's registered office.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our Contact Us page.