1. Order Cancellation by the Customer

• Customers may request to cancel their order before it has been processed or dispatched.
• Once an order has been packed, processed for shipment, or dispatched, it cannot be cancelled.
• To request a cancellation, please contact our customer support team as soon as possible with your order details.

2. Order Cancellation by the Company

Mohonananda Rice Mill Private Limited reserves the right to cancel any order under circumstances including, but not limited to:

• Product unavailability or insufficient stock.
• Errors in pricing or product information.
• Incomplete or incorrect customer information.
• Failure of payment authorisation.
• Suspected fraudulent or unauthorised transactions.
• Any unforeseen circumstances beyond our reasonable control.

If an order is cancelled by the Company after payment has been received, the customer will be notified and the applicable refund will be processed.

3. Refunds for Cancelled Orders

• If a cancellation request is approved before dispatch, the amount paid for the order will be refunded through the original payment method.
• Refunds are generally processed within 7–10 business days after the cancellation is approved. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
• For Cash on Delivery (COD) orders, if any advance payment has been made, the refund will be processed through bank transfer or another mutually agreed payment method after verifying the customer's bank details.

4. Non-Cancellable Orders

Orders cannot be cancelled if:

• The order has already been dispatched.
• The product is out for delivery.
• The order has already been delivered.

For issues related to damaged, defective, or incorrect products after delivery, please refer to our Return & Refund Policy.

5. Failed or Duplicate Payments

• If your payment fails but the amount is deducted from your account, the amount is generally reversed by your bank or payment service provider within their standard processing time.
• If a duplicate payment is successfully received for the same order, please contact our customer support team. After verification, the excess amount will be refunded.

6. Refund Processing

• Approved refunds will be processed using the original mode of payment wherever possible.
• The Company is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.

7. Policy Updates

Mohonananda Rice Mill Private Limited reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.

8. Contact Us

If you have any questions regarding this Cancellation & Refund Policy or need assistance with cancelling an order, please contact us using the contact details available on our Contact Us page.