1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or fill out any form on our website, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• PIN code
• Company name (if applicable)
• Payment-related information required to process your order

Non-Personal Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Website usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Verify payments and prevent fraudulent transactions.
• Respond to your enquiries and customer support requests.
• Send order confirmations, invoices, shipping updates, and other transactional communications.
• Improve our website, products, and customer experience.
• Send promotional offers, product updates, and marketing communications where permitted by law.
• Comply with legal and regulatory obligations.

3. Communication

By providing your contact details, you consent to receive communications from Mohonananda Rice Mill Private Limited through email, phone calls, SMS, RCS, or WhatsApp regarding:

• Order confirmations
• Shipping updates
• Customer support
• Product information
• Promotional offers
• Business announcements

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in our communications. Transactional messages related to your orders may still be sent.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences.
• Maintain your shopping cart.
• Improve website performance.
• Analyse website traffic.
• Enhance website security.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Payment Information

• Online payments are processed through secure third-party payment service providers.
• Mohonananda Rice Mill Private Limited does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on its servers.
• Orders will be processed only after successful payment confirmation, except when Cash on Delivery (COD) is selected.
• Payment processing is governed by the privacy and security policies of the respective payment gateway.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties when necessary to:

• Process payments.
• Deliver orders through logistics partners.
• Provide customer support.
• Maintain website functionality.
• Comply with legal requirements or government authorities.
• Protect our legal rights and prevent fraud.

All such third parties are expected to protect your information and use it only for the intended purpose.

7. Data Security

• We take reasonable technical, administrative, and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, misuse, or destruction.
• While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.

Once the information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for promotional communications.
• Raise concerns regarding the handling of your personal data.

To exercise any of these rights, please contact us using the details provided on our Contact Us page.

10. Children's Privacy

• Our website is intended for individuals who are legally capable of entering into a contract. We do not knowingly collect personal information from children under the age of 18 years.
• If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
• The revised Privacy Policy will become effective immediately upon being published on this website. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us through the contact details provided on our Contact Us page.